Recently, I used Amazon for a purchase.
I stopped using Amazon some years ago because they don’t accept PayPal and, much more serious and atrocious, they’re infamous for treating their warehouse workers like garbage.
Unfortunately, a desire to save some money on a graphics tablet and its unavailability for the same price elsewhere led me to their website. They lost my package, but they refunded the shipping cost, gave me a promotional credit, and resent the package (I only asked for the last option). Their customer service is wonderful, but that makes my conscience worse.
I do not want to support a company that treats its workers horrendously. At the same time, it doesn’t matter whether I use Amazon or not. They’re big enough, and successful enough, that most people don’t care about those workers, and I may as well be a speck of dirt in comparison to their customer base. Yet, my conscience still doesn’t let me off the hook.
Yes, I feel guilty about buying from Amazon. I desperately hope the customer service representatives are treated well, or using their services will be on my conscience as well. That said, all workers should be treated well without exception. Despite what I just said above about knowing lack of my business with them means nothing, I doubt I will use Amazon again after I receive the package they lost due to my conscience eating away at me.
I recently read an article where, in response to criticism of how their workers are treated, Amazon responded by saying they pay their workers more than most retailers. The problem has zero to do with money, and that combined with my conscience is more than enough for me to avoid Amazon after they deliver my package. I only wish I could make more of a difference than not giving them my business (which, again, makes no difference at all).